Frequently Asked Questions

Booking an appointment is simple and straightforward. Visit our appointments page, select your preferred date and time from the available slots, and fill in your basic information. You'll receive a confirmation email with details on how to join your video or phone consultation. Our platform is designed to be user-friendly, whether you're tech-savvy or new to online appointments. All you need is an internet connection and a device with a camera or phone.

Before your first appointment, it's helpful to gather some information. Write down your typical daily meals and snacks, note any foods you particularly enjoy or dislike, and think about your personal wellness goals. Also consider your lifestyle—work schedule, exercise habits, and any dietary preferences or restrictions. If you have access to recent health metrics like weight or energy levels, that can be useful context. Our nutritionist will guide you through everything during the consultation, so don't worry if you haven't prepared the perfect documentation.

Yes, absolutely. We understand that life happens and schedules change. You can reschedule or cancel your appointment through your account dashboard at any time. We ask for at least 24 hours' notice for cancellations or rescheduling to allow other clients to book those slots. If you need to cancel or reschedule, simply log into your account and select the appointment you want to modify. If you have any issues or need assistance, our support team is happy to help via email.

You'll need a device with internet access—a computer, tablet, or smartphone works perfectly. For video consultations, we recommend having a camera and microphone, though phone-only options are available if you prefer. Make sure your internet connection is stable and try testing your device a few minutes before your appointment. We use secure, encrypted connections to protect your privacy. If you encounter any technical issues, contact our support team immediately and we can arrange an alternative method to connect.

Initial consultations typically last 45 to 60 minutes, giving your nutritionist enough time to understand your background, goals, and dietary habits in detail. Follow-up appointments are usually 30 to 45 minutes, depending on the depth of discussion needed. The exact duration may vary based on the complexity of your situation and the specific focus of your appointment. When you book, you'll see the expected length of time for your chosen slot. Our nutritionists are committed to thorough, unhurried conversations that address your needs properly.

Yes! After your consultation, you'll receive a follow-up email with personalized recommendations, practical suggestions, and any resources discussed during your appointment. Your nutritionist may include guidance on meal planning, shopping tips, or articles relevant to topics you discussed. This gives you tangible takeaways to support your wellness journey beyond the consultation itself. You'll also have access to your consultation notes in your account for future reference.

Absolutely. We dotrimouemte privacy standards and use encrypted connections to protect all your personal and health-related information. Your consultation details, dietary information, and any data you share with us are kept strictly confidential and accessed only by your assigned nutritionist. We never share your information with third parties without your explicit consent. For complete details about our privacy practices, please review our privacy policy available on our website.

Many clients benefit from regular check-ins over time. You're welcome to schedule follow-up appointments as frequently as you'd like—whether that's weekly, biweekly, or monthly. Ongoing consultations allow your nutritionist to monitor your progress, adjust recommendations, and provide continued support on your wellness journey. You can book appointments individually, or discuss package options with our team. Some clients prefer structured packages, while others prefer the flexibility of booking as needed.

At Consultfoodhealth, we focus on personalized, evidence-based guidance that respects your individual lifestyle and preferences. Our nutritionists work with you to understand your unique situation rather than applying one-size-fits-all recommendations. We emphasize practical, sustainable changes that fit into your daily life, rather than restrictive diets. Our goal is to empower you with knowledge and practical strategies that help you make informed food choices and build lasting wellness habits aligned with your values.

Yes! Consultfoodhealth is based in Napoli, Italy, and we proudly serve clients throughout Italy and beyond. Our online platform makes it easy for anyone to book a consultation regardless of their location. If you're in a different timezone, we work to find appointment times that are convenient for you. Since everything happens online, geographical distance is no barrier. Simply visit our appointments page to see available times and book your consultation with one of our nutritionists.

Our nutritionists are available to answer brief follow-up questions via email. You can reach out with quick clarifications or concerns about the recommendations they provided. For more in-depth discussions or to explore new topics, we recommend scheduling an additional consultation. Our support team can also help with any technical or administrative questions about your appointments. Feel free to contact us at [email protected] with any concerns.

You can reach our team through multiple channels. Email us at [email protected] with any questions or concerns, and we'll respond promptly. Our physical office is located at Via Garibaldi 197, Napoli. You can also call us at +39 466 566 404 during business hours. For general inquiries about our services and editorial content, visit our contact page. Our team is dedicated to helping you find the information and support you need.